Community and Social Service Workers 

Community and social service workers administer and implement a variety of social assistance programs and community services, and assist clients to deal with personal and social problems.

Aptitude: • Ability To Relate To People From A Wide Range Of Backgrounds And To Engage With Target Groups, • In-Depth Understanding Of Related Policies, • Excellent Written And Oral Communication Skills Including Report Writing, • Understanding Of The Issues, Concerns And Interests Of Others Without Being Patronising, • Commitment And Enthusiasm, • Good Leadership, Motivational And Organizational Skills, • Capable Of Working Both On Own Initiative And As Part Of A Team, • Sincerity, Patience And Tact And The Ability To Earn The Trust Of Others, • Excellent Listening Skills And Confidence In Talking To People Both In Groups And On A One-To-One Basis.

Work: Community and social service workers perform some or all of the following duties: , Interview clients to obtain case histories, assess skills, and prepare intake reports , Assess and investigate clients' eligibility for social benefits, and assist/advise clients regarding social assistance/pensions , Assist clients to sort out options, develop plans of action, and direct them in locating/using other social services , Counsel clients living in group homes/halfway houses, supervise their activities, and assist in pre-release/release planning , Provide crisis intervention and emergency shelter services , Implement programs such as life skills workshops, substance abuse treatment, and youth services under the supervision of social workers or health care professionals , Assist in evaluating the effectiveness of treatment programs

Title Examples: Addictions Worker, Crisis Intervention Worker, Outreach Worker, Youth Worker

Useful Secondary School subjects: English, A second language, Family Studies, Computer-related courses

Degrees associated with this career: Certificate, Diploma, Bachelor, Master, Doctorate

Requirements: To be a community or social service worker, you usually need a university or college program in social work, child and youth care, counselling or other social science/health-related field. , For some occupations in this group, previous experience in a social service environment as a volunteer or in a support capacity may replace formal education requirements. , To be a social service worker, you may need to be a member of the provincial/territory regulatory body in your province/territory. , With additional training and experience, you may move up the ranks to become a family and marriage counsellor, social worker or probation officer. , Most recent entrants have an undergraduate university degree, and almost 1 in 20 has a graduate degree.

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