Retail Salespersons and Sales Clerks 

Retail salespersons and sales clerks assist customers with purchases of merchandise or rental arrangements in person and through Internet-based electronic commerce, provide information / advice on merchandise, estimate and quote prices, credit terms, trade-in allowances, warranties, and delivery dates, prepare sales, rental or leasing contracts and accept cash, cheques, credit cards, and automatic debit payments.

Work: Assisting in the display of merchandise / other activities, and maintaining sales records for inventory control and operating computerized inventory control / re-ordering systems.

Title Examples: Clerk, Customer Service Representative, Retail Clerk, Retail Sales Clerk, Sales Clerk, Salesperson, Shop Clerk

Useful Secondary School subjects: Business English, Math, Computer Basics

Degrees associated with this career: High School Diploma

Requirements: You may need a high school diploma. You often need to demonstrate sales ability and product knowledge when selling complex or valuable merchandise such as automobiles, antiques, and computers. You may also need a university degree or college diploma, as well as specific subject matter courses or training. Employers may also provide technical or sales training programs. With experience and additional training, you may move up the ranks to a retail supervisory position. Many recent entrants have a high school diploma, and almost 3 in 10 have a trade / vocational certificate or community college diploma.

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