Customer Service, Information and Related Clerks 


Customer service clerks in retail establishments answer questions from customers in person and over the phone, and investigate complaints regarding the store's goods, services, and policies. They arrange for returned merchandise either by refund or exchange. They receive account payments, credit, and employment applications. Call centre agents promote and take customer orders for goods/services. They respond to questions/emergencies, investigate complaints, and update accounts. Customer service clerks in insurance, telephone, utility, and similar establishments explain the type/cost of services offered, order services, update accounts, and initiate billings. Information clerks answer questions in person and over the phone about services, schedules, rates, regulations, and policies.


Title Examples: Account Information Clerk, Call Centre Agents, Call Centre Representative, Customer Service Clerk, Customer Service Representative, Desk Clerk, Enquiries Clerk, Information Clerk, Lost-and-Found Clerk

Useful Secondary School subjects: English, French, Computer Basics, Business

Degrees associated with this career: High School Diploma, Certificate, Diploma

Requirements: In general, you usually need a high school diploma and may also need some college or other post-secondary programs. , You may also need clerical or sales experience. , With experience, you may move up the ranks to become a supervisor. , Many recent entrants have a community college diploma or an undergraduate university degree.

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